Terms & Conditions.

Consumer Online Terms and Conditions of Sale

All orders are placed with Natural Trading Ltd, also Trading as ‘Color 1 Design’,  Registered in England No. 10666356. VAT registration No. GB 274 3170 10. 

1. DEFINITIONS

 In these terms, except where the context indicates otherwise, the following phrases will have the following meanings:

 ‘Goods’ means the products which we are selling to you as set out in the Order.

 ‘Order’ means a document whether in hard copy or electronic form produced by us setting out the Goods we are to supply to you under these terms.

 ‘Working Day’ means any day except Saturdays, Sundays and bank and public holidays.

 ‘We’ and ‘Us’ and related expressions mean Natural Trading Ltd / Color 1 Design as detailed above.

 ‘You’ and ‘Your’ and related expressions means the person to whom the order is addressed.

 ‘Consumer’ means any person who, in buying goods is acting for purposes that are outside their business.

 ‘Special orders’ means any goods which are made to your specification, non-stocked items which are ordered in from a Manufacturer/Supplier specifically for your order. Special Orders cannot be returned once the order is placed.

2. BASIS OF A CONTRACT

These terms, the order, are considered by us to set out the whole agreement between you and us for the sale of the goods.  Please check that the details in the terms or on the order are complete and accurate before you commit yourself to the contract.  Please ensure you read and understand these terms before confirming the order, because you will be bound by the terms once a contract comes into existence between us.

If any terms are inconsistent with the terms of the Order, the Order shall prevail.

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.

These terms shall be binding upon you and us when we notify you with a written acceptance of an Order (whether in hard copy or electronic form), at which point a contract shall come into existence between us.

We have the right to revise and amend these terms from time to time to reflect change in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory   requirements and changes in the capabilities of any systems operated by us.  You will be subject to the policies and terms in force at the time that a binding contract comes into existence in accordance with clause 2.4; unless any change to those policies or these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

To be eligible to purchase products you must be over 18 years of age; registered by providing your name, phone number, email address, payment details and other requested information including a valid UK delivery address; and   possess a valid credit or debit card issued by a bank acceptable to us. 

3. CANCELLATION/COOLING OFF AND ORDER AMENDMENTS

With the exception of ‘special’ orders, you may amend your order with us at any time before the packing date.  Order amendments notified to us after the  scheduling date may delay the previously agreed delivery date and time.  We will endeavour to amend your order in time for despatch as previously agreed; however should there be insufficient time we will make contact with you to re- arrange a later delivery date.

With the exception of ‘special’ orders you may cancel your order with us at any time between the date we accept your order and 7 working days after the goods were received by you.   Please see our returns policy for more information.  If you cancel your order, you shall have no further claim against us under that contract.

If you exercise your right to cancel or amend your order, any refunds due will be refunded within 30 days.

4. PRICE AND PAYMENT

The price of goods shall be the price advertised at the time you confirm your order.  We reserve the right to update our prices without providing specific notice to you.

The price includes VAT (unless otherwise stated).  VAT will be charged at the rate applying at the time of delivery at the present time 20%.

The price or goods excludes delivery (unless otherwise stated).  The cost of delivery shall be as specified in the order.

Payment of all Goods must be made in advance.  We accept payment with Visa and Mastercard payment cards, Paypal Payments. 

5. DELIVERY

The Goods will be delivered to your delivery address specified on the Order. 

Delivery of the order shall be complete when we deliver the Goods to you.

If we are not able to deliver the whole of the Order at one time for any reason including operational reasons or shortage of stock, we will deliver the Order in instalments.  We will not charge you extra delivery costs for this.  If you ask us  to deliver the Order in instalments, we may charge you extra delivery costs.  Each instalment shall constitute a separate contract.  If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

We will endeavour to meet the delivery estimate set out on the Order (or as otherwise agreed between us in writing).  However, occasionally delivery may be affected by factors which we do not control and so cannot be  guaranteed.  We will let you know if we become aware of an unexpected delay and will arrange a new delivery with you.  We shall have no liability for late delivery except where time has been made the essence of the contract and  agreed by both parties in writing at time of ordering.

Please advise us if access to the delivery address will be difficult for long high-sided vehicles with tailifts. Should any doubt exist, please contact us to make alternative arrangements.

We shall have no liability for late delivery.

Once received, please check all goods within 3 working days.  We reserve the right to refuse claims for damaged or missing goods made after this time unless a longer period of time has been previously agreed in writing.

6. RETURN OF GOODS (EXCLUDING SPECIAL ORDER ITEMS)

Should you wish to return your Order following delivery you may do so by informing us within 7 working days of receipt of delivery.  Goods must be returned to us and we ask that you take reasonable care when handling the Goods  and return the Goods to us unopened, unused and in their original packaging.

Please confirm your intent to return the Order within 7 working days of receipt; we will confirm to you a returns address and reference for your package.

We can only accept returns on your full, unopened order of Products.  We can not accept returns on part orders or unwanted packs.

The cost of returning the Goods once delivered is at your own cost and risk.

We are not responsible for any loss or damage to any returned Goods in transit, we recommend that you return the Goods through a recorded delivery service.

When returning goods please carefully package the Goods together with your returns reference.

If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.

Where we have agreed to the return of goods, these goods must be returned within 30 days of the notice of intent.

If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.

If you exercise your right to return your order, any refunds due will be refunded within 30 days of the date of return of the cancelled order.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of the obligations we may have under these Terms that is caused by events over which we have no reasonable control (an ‘Unexpected  Event’).

An Unexpected Event includes Act of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, extreme weather conditions, lock-outs, transport delays,  strikes and other industrial disputes and difficulty in obtaining supplies.

7. WEBSITE

We may change anything on our website at any time, at our discretion.

We have no responsibility for the content of any websites other than our own even if our site links to the other website.

We retain all rights to our website design and all images on it.  We have copyright and other rights to the design, appearance and content of it.  You may view and print the website only as a consumer or potential consumer from us.   You may not publish, reproduce, distribute or broadcast in any format any material found within this site. 

We will use your personal information in order to inform you of special offers and new products.

We will not share your information with other Companies and organisations. 

Color 1 Design will conform to the The Data Protection Act 

Users 16 and under cannot use this site unless you have parent/guardian's permission beforehand whenever you provide personal information to this site. Users without this consent are not allowed to provide us with personal information.